What are Pantone Colors?
Do you work with Pantone colours?
What is CMYK?
What software do you use to create logos?
What formats do you provide?
Who keeps rights of the created logo?
What is Camera Ready Artwork?
What is bitmap file?
How can I use bitmap files?
Which one of the logo files in our logo repair kit can be used for silk-screen purposes on apparel?
What is a scalable vector file?
How can I use vector files?
Do I really need a vector format of my logo?
Why should I choose The Logo Doctor to fix my logo?
When do you start working on my logo repair project?
How will I see my logo repair in progress?
What if I don't like the work that you do for me?
Is all of the work handled via the Internet?
What is the logo repair turnaround time?
Can you redo my existing logo?
How will I receive my files?
How many revisions can I have?
What is the difference between your Logo FIX and Logo REPAIR packages? Which should I choose?
I only have my logo in web resolution - can you redraw it for me?
Is there software I can use to do the conversion myself?
I've lost the files sent to me, can I get them again?
Its been some time since I ordered my logo but I need some changes, can you help?
How are payments handled?
Do you provide invoices detailing my jobs and costs?
I still have a question - where can I find out more?
I have a sketch of my logo, can you render it for me?
My logo looks bitmapped or jaggie when it's printed, what can you do?
My logo was created for the web and is not suitable for printing. Can you help?

What are Pantone Colors? (Top)
Pantone colors are used by professional print shops around the world. It`s a universal color system that helps designers, print shops and customers talk in one language. There are two basic ways to reproduce color on a conventional printing press: using process colors or solid colors. The process method typically employs four process colors--cyan, magenta, yellow, and black (CMYK). The great majority of full-color materials you see--magazines, direct mail, and packaging--are printed using the four-color process. Screened combinations of these four inks can reproduce a wide spectrum of colors. The other alternative is to use solid or "spot" color printing.

Do you work with Pantone colours? (Top)
Yes - a colour reference is available by clicking here. Pantone® is a registered trademark.

What is CMYK? (Top)

What software do you use to create logos? (Top)
Professional logos should originate as a vector file from which all other file formats can then be created. These vector graphics are created in programs such as: Adobe Illustrator, Macromedia Freehand, and Corel Draw and are most often used by professional designers or print shops. To edit a vector file, you must have access to one of these vector based editing software applications.

What formats do you provide? (Top)

Who keeps rights of the created logo? (Top)
All the rights of the Artwork and Logos we create for our customers are transfered to our customers upon completion of the project. We retain only the right to display your logo as part of our portfolio of work.

What is Camera Ready Artwork? (Top)
Camera Ready Artwork is high quality printed material that is sometimes needed in the process of printing your stationery at the professional print shops. Most modern print shops today no longer require hard copy camera ready artwork, but use scalable vector files instead.

What is bitmap file?(Top)
Bitmap files are files that are more static and more popular, they are the best to use on the Web, you may use them the most in word applications, they are small in size, but hard to modify because of the poor resolution. A bitmapped image is built from individual cells called pixels, which are set to a grid like a mosaic. Most digital photographs and screen captures are bitmap images. A bitmapped image can not be resized without loss of quality. Resizing GIF, TIF, BMP, PCX bitmapped formats will result in image degradation.

How can I use bitmap files? (Top)
Bitmap files may be used on the big variety of software applications. Such as Adobe Photoshop, Photo Paint or many other programs that can work with bitmap files. They can be open in the most of word processing applications as well, such as Microsoft Word or many Web design programs.

Which one of the logo files in our logo repair kit can be used for silk-screen purposes on apparel? (Top)
The formats usually required by the embroidery companies are: tif, jpg, gif. We provide these formats in your Logo Repair package.

What is a scalable vector file? (Top)
Scalable vector files are source files of your logo that you can resize and scale and even change colors or fonts without loosing a quality or resolution of your image. Vector files are the preferred format a printer uses to print your logo in a large size such as on a vehicle, billboard or banner. It is imperative that you retain your vector files as you will undoubtably need them for future larger scale use of your logo.

How can I use vector files? (Top)
Vector files are the preferred format a printer uses to print your logo in a large size such as on a vehicle, billboard or banner. To edit a vector file, you must have access to a vector based editing software application such as Adobe Illustrator, Macromedia Freehand and Corel Draw.

Do I really need a vector format of my logo?(Top)
If you are serious about your business, yes. A professional logo always originates as a scalable vector file (source file) from which all other file formats can then be created. It is the preferred format a printer uses to print your logo in a large size such as on a vehicle, billboard or banner. It is imperative that you retain your vector files as you will undoubtably need them for future larger scale use of your logo.

Small businesses today face the ultimate challenge of creating a long lasting solid first impression. Key issues in establishing corporate identity for a startup or small business rest in establishing goals, business plans and image. But most tend to initially overlook the importance of having a professionally designed company logo.

A professional corporate image can do many things to improve your business. For example: 1. Your business image, and specifically your logo, will have much to do with how your customers think and feel about your business. 2. Quality logos give your business an immediate air of professionalism. Even if your business is new or less established, a customer will often give the benefit of doubt to a company that looks professional. 3. Every business eventually competes with others. A unique and professional logo will help your customers distinguish your products and services and help them remember who you are. 4. Not only will a professional image help you with your customers, it might also help attract key employees.

Why should I choose The Logo Doctor to fix my logo? (Top)

When do you start working on my logo repair project? (Top)
The Logo Doctor will begin working on your project upon receipt of your completed order form, supporting logo materials, and payment confirmation.

How will I see my logo repair in progress? (Top)

What if I don't like the work that you do for me? (Top)
As professionals, it is rare that we do not supply work our clients are happy with. If however, you do not like our logo repair work, you can cancel the project.

Is all of the work handled via the Internet? (Top)
Yes. We use the inherent benefits of the Internet to save you money. The Logo Doctor is able to provide affordable quality logo design services because all interaction and communication occurs over the Internet. There are no time consuming meetings or time spent travelling to our design studio. You contract, review, proof, sign-off and take delivery all via the Internet.

What is the logo repair turnaround time? (Top)
Project turnaround time depends on the complexity of your project, the schedules of our designers, and the rate at which we receive feedback from you. Most files delivered within 48-72 hours or quicker

Can you redo my existing logo?(Top)
Yes, please provide us with the latest version of your logo, and mention it in your logo request.

How will I receive my files? (Top)
Files are usually e-mailed directly to you. We also have a private logon area to download larger files or if you wish to share files with your printer. Files can also be supplied on CD and posted to you directly if requested.

How many revisions can I have?(Top)
This depends on the logo fix or logo repair package you choose to purchase. If your package includes revisions, you may request as many as you need within reason!

What is the difference between your Logo FIX and Logo REPAIR packages? Which should I choose? (Top)

I only have my logo in web resolution - can you redraw it for me?(Top)
Yes, conversion of low resolution images is our speciality!

Is there software I can use to do the conversion myself? (Top)
Converting raster (bitmapped) art to vector art is not an automatic process; you must trace over the raster art with the vector tools in Illustrator (or any other vector program). There are programs (such as Adobe Streamline and Celinea Vectoreye) which attempt to trace automatically, but the results are unpredictable and problematic. The only way to get a really top-notch vector version is to trace by hand which is what we do at The Logo Doctor!

I've lost the files sent to me, can I get them again? (Top)
Yes - all work is archived and can be sent again free of charge.

Its been some time since I ordered my logo but I need some changes, can you help? (Top)
Yes - If you need minor changes to your design or other sizes and file types, they can be carried out for a small fee with our Logo FIX services.

How are payments handled?(Top)
All major credit cards are accepted through the secure servers of PAYPAL.

Do you provide invoices detailing my jobs and costs? (Top)
Yes we can provide detailed invoices for your jobs upon request. Invoices are sent by e-mail in PDF format.

I still have a question - where can I find out more? (Top)

I have a sketch of my logo, can you render it for me? (Top)

My logo looks bitmapped or jaggie when it's printed, what can you do? (Top)

My logo was created for the web and is not suitable for printing. Can you help? (Top)